This Privacy Policy explains how Foundations Bali collects, uses, shares, and protects your personal information when you visit our website, contact us, or engage with our recovery and treatment services. We understand that reaching out about addiction or mental health is deeply personal, and we treat the information you share with care, discretion, and respect.
1. Who We Are
Foundations Bali is a private residential addiction recovery and rehabilitation facility located in Bali, Indonesia, operated by PT
Walden Mullin Retreat. In this policy, “Foundations Bali”, “we”, “us”, and “our” refer to PT Walden Mullin Retreat trading as Foundations Bali.
This policy applies to our website at foundationsbali.com and to enquiries and communications you have with us by web form, phone, WhatsApp, or email.
2. Information We Collect
Information you provide to us when you complete an enquiry form, contact us, or begin the
admissions process, we may collect:
Your name and the name of any person you are enquiring on behalf of Your contact details, such as email address and phone number.
Your preferred method and time of contact, Information about how you found us, The details you choose to share about your situation, needs, or reasons for contacting us
Sensitive information about health
Because we provide addiction treatment and recovery services, the information you share may include sensitive personal information, also known as special category data. This can include details about your physical or mental health, substance use, or the health of someone you are enquiring on behalf of. We collect this information only when you choose to provide it, and we explain below how we handle it.
Information collected automatically
When you visit our website, we may automatically collect technical information such as your device type, browser, approximate location, pages viewed, and how you arrived at our site. This is collected through cookies and similar technologies, described in the Cookies section below.
3. How We Use Your Information
We use your personal information to:
Respond to your enquiry and contact you using your preferred method. Assess how we may be able to help and discuss suitable treatment options. Manage the admissions process and provide our services if you
become a client. Keep records required for clinical, operational, and accounting purposes.
Improve our website and understand how visitors use it.
Meet our legal and regulatory obligations.
4. Legal Bases for Processing
Where data protection laws such as the EU and UK General Data Protection Regulation apply, we rely on the following legal bases:
Consent, which you give when you submit an enquiry asking us to contact you, and which you can withdraw at any time. Explicit consent for any sensitive health information you provide, so that we can respond and assess suitability for treatment. Legitimate interests, such as operating and improving our website and communicating with you, where these do not override your rights.
Legal obligation, where we are required to retain or disclose information by law
5. Sensitive and Health Information
We treat any health or addiction related information you share as confidential. We process it only on the basis of your explicit consent, only for the purposes of responding to you and supporting your care, and only with team members who need it for those purposes. You can withdraw your consent at any time by contacting us, and we will stop using that information unless we are required to keep it by law.
6. How We Share Your Information
We do not sell your personal information.
We may share it with:
Members of our clinical and admissions team who need it to respond to your enquiry or coordinate your care.
Trusted service providers who help us operate, such as our customer relationship management, telephony, and email providers, who are bound by confidentiality obligations and may only use your information on our instructions.
Referral partners or healthcare providers, but only where you have asked us to or have given your consent . Authorities, regulators, or professional advisors where we are required to by law, or where it is necessary to protect the safety of a person at risk
7. International Data Transfers
Foundations Bali operates from Bali, Indonesia, and we work with clients and service providers located in Australia, the United Kingdom,
Europe, and other countries. This means your information may be stored or processed outside the country where you live, including in Indonesia. Wherever your information is processed, we take reasonable steps to ensure it remains protected to a standard consistent with this policy.
8. Data Retention
We keep your personal information only for as long as necessary for the purposes described in this policy, including to respond to your enquiry, to provide and document treatment if you become a client, and to meet our legal, clinical, and accounting obligations. When your information is no longer needed, we securely delete or anonymise it.
9. Data Security
We use appropriate technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access or disclosure. While no method of transmission or storage is completely secure, we work to safeguard your information and to limit access to those who need it.
10. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete your information
- Object to or ask us to restrict certain processing
- Request a copy of your information in a portable format
- Withdraw your consent at any time, without affecting processing
carried out before withdrawal
To exercise any of these rights, please contact us using the details below.
If you are in the European Union or United Kingdom, you also have the right to lodge a complaint with your local data protection authority.
If you are in Australia, you may contact the Office of the Australian Information Commissioner.
11. Cookies and Tracking
Our website uses cookies and similar technologies to help it function, to remember your preferences, and to understand how visitors use the site. You can control or disable cookies through your browser settings, although some parts of the site may not work as intended if you do.
12. Third-Party Links
Our website may contain links to other websites that we do not operate. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies before sharing any information.
13. Children’s Privacy
Our services and website are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.
15. Contact Us
If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us:
Foundations Bali (PT Walden Mullin Retreat)
Jalan Bikini No. 1, Padangsambian Klod,
Kecamatan Denpasar Barat, Kota Denpasar, Bali 80117,
Indonesia
Email: info@foundationsbali.com
WhatsApp: +61 474 456 908
